Refund & Cancellation Policy

To request cancellation, contact us as soon as possible with your order number. Orders can be cancelled before they are handed to the courier. We will confirm whether dispatch has already taken place. If cancellation is accepted, the amount paid for the cancelled items and any corresponding delivery charge will be refunded in full.

Once dispatched, an order cannot be cancelled in transit. Contact us for the applicable return or exchange process instead.

If an item is unavailable, cannot be delivered, or an order must be cancelled because of an error, we will notify you and refund the amount paid for the cancelled order or item. An unpaid order is not a confirmed purchase.

Please contact us promptly, preferably within 48 hours of delivery, if an item is damaged, defective or different from what you ordered. Send your order number, a description and photographs. An unboxing video is helpful if available, but is not mandatory to raise a complaint.

We will assess the issue and arrange an appropriate replacement or refund. NIRA bears reasonable return shipping costs for a verified damaged, defective or incorrect item. Nothing in this policy limits rights available under applicable consumer law.

We'd be glad to exchange any item that is unworn/unused with the original tags, within 3 days from the date of delivery, for a different size or style. Exchange/return shipping charges are to be borne by the customer.

Change-of-mind or size/style requests are handled as exchanges, subject to availability. They do not normally qualify for a cash refund. This does not affect refunds for accepted cancellations, defective goods or other rights under applicable law. Contact us before sending anything back so we can give you return instructions.

Approved refunds are initiated to the original payment method within 2 working days after cancellation approval, or after the returned item has been received and checked where a return is required. We do not ask for your UPI PIN or OTP to process a refund.

After initiation, refunds normally reflect within 5–7 working days; the bank or payment provider may take longer. Contact us if the credit is delayed, and we will share the available refund reference. Refunds are processed by NIRA through the payment provider; a refund request does not automatically reverse the payment.

Email contact-us@nirafashion.in with your order number. Support hours: 10am–7pm IST, Monday to Saturday.

Business: NIRA TEXTILES.